FAQs

We aim to process all orders within 3 to 5 business days. This includes quality checks, packaging, and preparing your shipment for international delivery. Once your order is dispatched, you will receive a confirmation email with your tracking number and delivery updates. Please note that during peak periods or promotional events, processing times may be slightly extended due to high order volume. Are shipping delays expected? While we strive to ship your order as quickly as possible, global logistics challenges and custom clearance procedures may occasionally cause delays. We appreciate your patience and understanding in such cases. Standard delivery times typically range from 3 to 10 business days after dispatch, depending on your location. My order has been shipped but hasn’t arrived yet. What should I do? If your package has already been shipped and is delayed, please reach out directly to the carrier for updates using your tracking number: UPS: 1-800-742-5877 | www.ups.com USPS: 1-800-275-8777 | www.usps.com FedEx: 1-800-463-3339 | www.fedex.com If you still need assistance after contacting the courier, feel free to email our customer support team at info@cizan.store.

We understand that plans can change. However, as stated during checkout and in our order confirmation, orders are immediately processed through our inventory and payment systems, which means we may not be able to cancel your order once it has been placed. If you wish to request a cancellation, please contact us as soon as possible at info@cizan.store. If the order has already been processed or shipped, cancellation may not be possible. In that case, you are welcome to return the items once received, but return shipping costs will be your responsibility.

Yes! Once your order is successfully placed, you will receive an Order Confirmation email from info@cizan.store. This email will include your order number and a summary of the items purchased.

As soon as your order is shipped, you will receive a Shipping Confirmation email from info@cizan.store containing your tracking number. Depending on the product ordered, this email may take up to 3 business days to be sent. If your tracking link shows as unavailable, don’t worry — it means your package has been handed over to the shipping carrier and is on its way. Tracking updates typically appear within a few business days. If you’d like to track your order now, click here to check your delivery status.

Unfortunately, we are unable to split a single order between two separate addresses. If you’d like items delivered to different locations, please place two separate orders.

If your order has not yet shipped, contact us immediately at info@cizan.store and we’ll do our best to assist with the address change. However, once the order has been processed and shipped, we can no longer change the address. Please make sure to enter accurate address and contact details at checkout to ensure successful delivery.

We offer worldwide delivery, with options from Standard to Express shipping. Once your order is shipped, you will receive a tracking code and instructions from info@cizan.store. Delivery times may vary depending on your country and chosen shipping method. For more details, please refer to our Shipping Policy. Once your order leaves our warehouse, it is handled by the shipping carrier. If your tracking number stops updating, we recommend contacting the carrier directly: UPS: www.ups.com | 1.800.742.5877 USPS: www.usps.com | 1.800.275.8777 FedEx: www.fedex.com | 1.800.463.3339 If your tracking shows “delivered” but you haven’t received the package, please check with neighbors or household members. If you’re still unable to locate it, email us at info@cizan.store.

Yes, we do offer expedited and express options at checkout. Please note: Orders placed after 9:00 AM (GMT) will be processed the next business day. Weekend delivery is not available. A signature is required for Express Shipping. Carriers make up to 3 attempts before returning the package to us. If you receive a delivery notice, please follow the carrier’s instructions carefully.

We do our best to minimize import taxes and duties, but some countries may still charge additional fees. If you're charged by your local customs office, you are responsible for those fees. However, please email us at info@cizan.store, and we may be able to offer a discount on your next purchase as a courtesy.

No. To make gift-giving easier, we do not include pricing on the packing slip. Prices are only shown in your email order confirmation.

If your tracking hasn’t updated or your package appears lost: First, contact the shipping carrier directly with your tracking number. If the issue persists, email us at info@cizan.store and we’ll assist you further. Mistakes can happen, such as misdelivery to neighbors. Please double-check your surroundings before reporting it as lost.

Order Online: The easiest and most convenient way to shop CIZAN is through our official website: www.cizan.store. You can browse our full collection, create a wish list, and place your order anytime. Just add your favorite items to the cart and proceed to checkout. Please double-check your order details before completing your purchase. If you made a mistake, contact us as soon as possible at info@cizan.store. If the order has already been shipped, unfortunately, we won’t be able to make any changes.

Free Shipping on orders over €150 Buy 2 items, get 10% OFF Buy 3 or more items, get 20% OFF Promotions are automatically applied at checkout when the order meets the criteria. Please note: Free shipping does not apply to express or international priority shipping, oversized items, or previous orders. Only one promo code can be used per order. Offers may change without notice.

Promo codes must be valid and entered correctly at checkout. If your code isn’t working, please ensure: It hasn’t expired It’s being used under the correct conditions You’re not trying to combine multiple promo codes (only one per order is allowed) We do not partner with third-party coupon websites. Codes found on sites like RetailMeNot or similar are not valid on www.cizan.store.

To learn more, please visit our Return & Exchange Policy.

We're sorry you didn’t receive your return label! In most cases, the email might have landed in your spam or junk folder. We recommend checking there first. To avoid this issue in the future, please add info@cizan.store to your “Safe Sender” or “Trusted Sender” list in your email settings. If you’re still unable to locate your return label, please contact our Customer Experience Team at info@cizan.store — we’ll be happy to assist you